Terms of Service

The online store is always being updated with the latest flutes that are in stock. If you don’t find what you are looking for (or if the store is low on stock) contact me to place a custom order. The exception to this are bamboo flutes–I don’t take custom orders for those.

Please note that I generally do not do custom tunings or custom artwork outside of my standard designs. In the case of exceptions, all custom flutes are considered non-returnable items.

Return Policy

I have a 7 day return policy for all of my standard flutes. Customer has 7 days from the day of receiving the flute to make sure they are satisfied with it an wish to keep it. I will accept a return if contacted within that period (and I ask that the customer contact me prior to sending the flute back–don’t just pop it in the mail without telling me first) and will issue a refund, minus a 3-5% fee (depending upon current interest being charged). This fee also applies to canceled orders (those where payment has already been processed but which the flute has not been shipped). This is due to new policies from merchant services regarding processing fees. These online services (such as PayPal and Stripe) will not refund the processing fees incurred, even if the order is not fulfilled. Once you have made the purchase, the merchant services have their fee and won’t give it back, and it’s about 3-5% these days for all of them. So returns and cancelled orders are refunded minus shipping charges and processing fees. Is their policy lame? Yes. I find it to be rather greedy, but I cannot afford to absorb these fees myself so I have to pass them on to you, my customer. I don’t like it and I wish this were different, but….

Flute must be returned in brand new condition at buyers expense. Insurance is recommended for return shipping since the customer is responsible for the flute until I receive it back. I strongly advise that the flute be packed in it’s original packing materials if they are still intact, especially the reinforced cardboard tube in the package that protects the flute. Beyond that 7 day period all sales are final.